AA Printing Services, L.LC. Terms & Conditions
By placing an order with AA Printing Services, L.L C you agree to the following terms:
Turnaround time for a print job where a PDF or hard copy proof is selected begins once the proof has been approved by you. If you did not select a PDF or a hard copy proof, turnaround time begins once your file is uploaded. If your job is approved by 4 P.M. Pacific Standard Time, turnaround time begins that business day. For example, a job with two-three-day turnaround that you approve by 4:00 pm Monday will be shipped out to you on Wednesday afternoon. Please note: if we are unable to print your files because they do not conform to our file requirements, your job status will be put "On Hold" and your turnaround time will be reset.
Allow additional business days for delivery based on the shipping method you selected. Business days are Monday through Friday. Holidays, Saturdays and Sundays do not count when calculating turnaround. Our turnaround times are an estimate, and are not to be confused with a guarantee. We assume no responsibility for delays caused by delivery carriers or any damages resulting from the failure to receive a job on time. Your order may arrive late due to unforeseen delays in delivery service, the breakdown of equipment, illness, etc.
2. Payment Terms
All orders must be prepaid. We accept Visa, MasterCard, American Express, Discover, and Electronic Checks. If you would like to pay by a regular check, your order will not print until the check has cleared.
3. Quotations / Estimates
Prices posted on this website are subject to change without notice. Written estimates are good for 30 days. An estimate not accepted within 30 days may be changed.
AA Printing Services, LLC reserves the right to use its sole discretion in refusing to print anything it deems improper or known to be illegal. AA Printing Services, LLC. is not liable for any damages resulting from unwitting violation of copyright laws or illegal use of trade names or slogans. The client guarantees the legal title of all matter submitted to AA Printing Services, LLC for printing and/or publication.
A request to cancel should be done by phone (702 527-7474) to prevent the job from moving forward in the production process. Cancelled orders require compensation for incurred costs and related obligations at the time of cancellation. Due to our manufacturing procedures, you may only cancel an order without incurring additional fees prior to the preflighting of the artwork. Preflighting is the process of checking digital files to make sure they conform to our file specifications including but not limited to document size, bleed area, safe area, resolution and color mode. All requests for cancellations AFTER Preflighting of the artwork are subject to a minimum cancellation fee of 15%. Jobs in which we have sent out a Hard Copy proof will be subject to 15% cancellation fee along with the cost of shipping the Hard Copy proof. No refunds will be given for orders cancelled after your job has been added to a Press Sheet. Orders cancelled after 30 days are only eligible for house credit.
6. Accuracy of Specifications
Quotations are based on the accuracy of the specifications provided. AA Printing Services, LLC. can requote a job at the time of submission if the art does not conform to the information on which the original estimate was based. Orders placed with AA Printing Service, L.L.C. are to the client's knowledge correct, and there are no conditions or agreements relating to the order which are not written or accompanying said order.
AA Printing Services, LLC. liability shall be limited to the stated selling price to the customer of any defective goods, and shall in no event include special, consequential, incidental, indirect or similar damages, including without limitation, lost profits. AA Printing Services, LLC. warrants that every product manufactured by it meets industry standard for such product and is free of any material defect in workmanship. IT IS EXPRESSLY AGREED THAT THIS WARRANTY IS IN LIEU OF ALL WARRANTIES OF FITNESS FOR PARTICULAR USE AND MERCHANTABILITY. AA Printing Services, LLC. makes no other warranty and no actions or words AA Printing Services, LLC. or its officers, employees or agents shall constitute a warranty.
The customer represents that it has the legal right to produce all printed materials ordered from AA Printing Services, LLC. In the event that a charge, claim or demand, or arbitration, action or proceeding (collectively, a "Claim") is made or commenced against AA Printing Services, LLC. based upon, relating to or arising from the alleged wrongful acts of the customers, or alleging that the printing performed or product produced by AA Printing Services, LLC ordered by the customer: (a.) infringes any copyright, patent or other proprietary right of any person; or (b.) contains matter that is libelous, slanderous, defamatory, scandalous or obscene, the customer shall indemnify and hold AA Printing Service, L.L.C. harmless from and against any loss, damages, cost and expense arising from or related to the Claim including without limitation; (1.) defending AA Printing Services, LLC. against any such Claim (2.) paying any judgment or award against the customer; and (3.) reimbursing AA Printing Services, LLC. for any legal fees and expenses it reasonably incurs in responding.
9. Electronic Manuscripts / Images
It is the client's responsibility to maintain a copy of the original computer files, artwork and transparencies. AA Printing Services, LLC. is not responsible for accidental loss or damage to media supplied by the client or for errors on supplied artwork furnished by the client. Until AA Printing Services, LLC. can evaluate digital input, no claims or promises are made about our ability to work with jobs submitted in digital format, and no liability is assumed for problems that may arise. Any additional translating, editing, or programming needed to utilize client-supplied files will be charged at our current rates. AA Printing Services, LLC. does not archive your work for longer than it takes to produce the final product. Please save your work!
10. Alterations / Corrections
Client alterations must be specified in writing and must include all corrections or changes from the original specifications. Such work will be charged at our current rates.
11. Pre-press Proofs
When requested by the customer, AA Printing Service, LLC will submit color proofs for the customer's review and approval. Shipping charges associated with sending the proof will be displayed during the checkout process. Proofs must be returned, at the customer’s expense, to AA Printing Service, LLC. marked "OK" or "Revised Proof Required" and signed by the customer. Until the proof is returned, no additional work will be performed. AA Printing Services, LLC. will not be responsible for undetected production errors if:
o Proofs are waived by the client
o The work is printed per the client's written OK
o Requests for changes are communicated verbally
o All requests for changes of any kind must be made in writing to avoid mistakes.
o Turnaround estimates begin after the proof is approved and arrives at AA Printing Services, LLC with the customer’s signature.
12. Color Proofing
Because of differences in equipment, paper, inks, and other conditions between color proofing and production pressroom operations, a "pleasing color" variation between color proofs and the completed job [as determined by generally accepted trade technical methods] is to be expected. When such a variation occurs, it will be considered acceptable performance.
13. Customer Supplied Proofs
Inkjet and laser prints are known to look substantially different than offset printing. We offer quick turnaround and low prices by printing to a "pleasing color" standard, using standard ink densities. There is no guarantee that your finished piece will match your printed sample. This is due to the varying results from different output devices including inkjet printers, continuous tone proofing devices, and film-based proofs.
14. Electronic PDF Proofs
In order to provide an avenue for faster turnarounds, AA Printing Services, LLC. may supply an electronic PDF proof when requested by the customer. PDF proofs are optimized for fast web downloads, and as a result, may appear “pixelized.” It should be noted that the final printed pieces will not appear in this manner, provided that the customer supplied artwork complies with our Artwork Guidelines. Furthermore, due to the variation in monitor colors and adjustments, PDF proofs may not provide an accurate color representation of the final printed work. It is recommended that a hard copy proof be purchased for all color critical work.
15. Overruns / Under runs
AA Printing Services, LLC will normally deliver the exact quantity of goods ordered plus a small additional amount -- there is no extra charge for the additional amount. Although rare, In the event of a under run, we will either refund or give you House Credit for the amount of pieces we were short.
Charges for delivery of materials and supplies from the client or the client's supplier to AA Printing Services, LLC. are not included in quotations unless specified AA Printing Services, LLC. is not responsible for delays and/or damage incurred during shipping. Title for finished work passes to the customer upon delivery to the carrier at shipping point; or upon mailing of invoices for the finished work or its segments, whichever comes first.
Claims for defects, damages, or shortages must be made by the client in writing no later than 5 calendar days after delivery. If no such claim is made, AA Printing Services, LLC. and the client will understand that the job has been accepted. By accepting the job, the client acknowledges that AA Printing Services, LLC performance has fully satisfied all terms, conditions and specifications.
18. Disputes & Venue
For legal purposes, the venue for any dispute shall be Las Vegas, Nevada. USA.
19. Right to Subcontract
AA Printing Services, LLC. shall have the right to assign any portion of the work required to another contractor.
20. Workmanship Guarantee
We guarantee all orders to be free of defects in workmanship. If any order does not match the generally accepted trade standards, we will reprint the order or issue the customer a refund at our discretion.
21. Privacy Statement
Any information AA Printing Services, LLC. collects from order processing or from any inquiries is not shared with any other company. Your information is only used for contact, billing, and shipping purposes. Your credit card information is never stored by AA Printing Services, LLC.
AA Printing Services, LLC. may use your product for samples or advertising purposes, unless notified in writing of its inability to do so. In the event of a written notice, AA Printing Services, LLC. will cease its usage of your product within 30 days of receipt of the notice. Any usage of the product for samples or advertising purposes prior to the receipt of the written notice will be deemed as acceptable.
Your credit card bill will read "AA Printing Services."
All taxes and assessments levied by any governmental authority are the responsibility of the customer. All amounts due for taxes and assessments will be added to the customer’s invoice. No tax exemption will be granted unless the customer’s “Exemption Certificate” (or other official proof of exemption) accompanies the order. If, after the customer has paid the invoice, it is determined that more tax is due, then the customer must promptly remit the required taxes to the taxing authority or immediately reimburse the provider for any additional taxes paid.
25. Design Specifications
All artwork submitted must meet the guidelines as set forth by AA Printing Services, LLC. Files which do not meet these requirements will be rejected or corrected at AA Printing Services, LLC. discretion. Time spent for correcting or conforming improper artwork will be billed at the current rates. Please refer to the Preparing Your Artwork section of this site for more information.
26. All Sales Are Final
Since each job is custom created for its owner, it cannot be reused or resold to other clients.
Your privacy is very important to us. Your information will only be used to complete your order. Under no circumstances will your information be sold or used for any other purpose. Rarely, AA Printing Services, LLC. may send out special notices regarding new features and products available on this site. At your discretion, you may also opt-in to receive special promotional emails which may include discounts and other special offers from AA Printing Services, LLC
28. Return Policy
At AA Printing Service, we strive to provide our clients with the best possible printing experience. If you are not 100% satisfied with your order for any reason, please contact our customer service department. Our representative will document your complaint and create a ticket for your reference.
- • 100% Refund or reprint on any defective print orders
- • 100% Free expedited reprint on any orders lost in transit
- • 20% Refund for every business day that your order is printed late
All policies are subject to change without prior notification. Defective product refunds and reprints are limited to $1000. Determination of defect is at the discretion of management. In most cases, clients will be requested to submit digital photos documenting the product defect and/or ship the defective products back to customer service. Free expedited reprint on any orders lost in transit is limited to orders less than or equal to $250. Turnaround and shipping for reprint orders will vary depending upon available production capacity and manager's discretion. Refunds issued for late turnaround will be limited to no more than $200 and calculated as 20% of print total (excluding tax, shipping, handing, and design services) for every business day (excluding weekends and holidays) that the order was late.
AA Printing Services, LLC. may change, modify, add or remove portions of this policy at any time, and any changes will become effective immediately upon being posted unless stated otherwise. This policy was last revised on October 2011.